General sales conditions

1. Scope

These Terms and Conditions govern the sale of products by PSiO TECH (PSiO USA Inc.), whose principal place of business is 2782 Oxford Street, West Linn, Oregon 97068, USA. These terms apply to all transactions made via the company’s website at psiousa.com, and constitute a legally binding agreement between PSiO TECH and the purchaser (“Customer”). By placing an order, the Customer agrees to these Terms and Conditions without reservation.

2. Product Descriptions

Product listings and specifications are provided for informational purposes only. PSiO TECH shall not be held responsible for inaccuracies. Minor variations may occur due to product updates. Only the item delivered shall be contractually binding.

3. Orders and Payment

Orders are placed through a secure three-step checkout process. Customers may pay via credit card (Visa, MasterCard), PayPal, Affirm, or bank transfer. Invoices are generated upon confirmation of payment and serve as proof of the transaction.

PSiO TECH uses Stripe as its secure online payment processor. Authorization by Stripe is required to validate and confirm any order. PSiO TECH shall not be held liable for unauthorized access or breaches of third-party platforms.

4. Pricing and Taxes

Prices are quoted in U.S. Dollars. Applicable sales taxes will be charged based on the Customer’s location. International orders may be subject to local duties, customs fees, and taxes, which are the sole responsibility of the Customer.

For digital download orders, PSiO TECH complies with all applicable tax laws, including VAT requirements when applicable.

5. Delivery

Delivery timelines are indicative and non-binding. PSiO TECH shall not be liable for delays caused by carriers, force majeure, or technical issues. Partial deliveries may be made, and shall not constitute grounds for refusal of payment. Download links are delivered automatically upon payment confirmation.

6. Transfer of Risk and Title

Risk of loss or damage transfers to the Customer upon shipment from PSiO TECH’s facilities, regardless of shipping method. Title to goods passes only upon full payment of the purchase price.

7. Payment Terms

Invoices are payable in advance. Unpaid amounts may incur interest at a rate of 12% per annum. Failure to pay may result in suspension of delivery, cancellation of pending orders, and imposition of administrative fees (15% of the unpaid amount, minimum €50 or equivalent in USD). Payment is due in full by the stated due date, and any delay shall trigger immediate collection measures.

8. Refunds and Withdrawal

Consumers may withdraw from their purchase within 14 business days of delivery, subject to prior notice sent via email or registered mail. Returned goods must be sealed, unused, and accompanied by the invoice. Refunds will be processed via bank transfer upon verification of condition. Shipping fees and return postage are non-refundable unless goods are defective or incorrect.

Digital downloads are not eligible for cancellation or refund once access has been granted and the service performed.

9. PSiO - AI WELLNESS non-return & non-refund clause

Certain offers such as PSIO x AI WELLNESS may be excluded from the right of return/refund. This policy, clearly displayed on every page of the PSiO STORE and on the AI WELLNESS landing page, applies to all Participants: purchasers, ticket holders, donors, and contributors. It applies in particular to: Tickets for events or movie premieres, PSiO Infinity glasses ($888), Vibroacoustic chair + glasses packs ($8,888) and other related products such as VIP gift kits or wellness packages Due to the hybrid nature of these offers (a combination of immersive wellness, physical products, events, and non-profit activities), no returns, exchanges, cancellations, or refunds will be accepted for any reason whatsoever.

10. Force Majeure

PSiO TECH shall not be liable for delays or failures caused by unforeseen events including, but not limited to, acts of God, strikes, war, legal restrictions, supplier defaults, or other conditions beyond its reasonable control.

11. Export Restrictions

Orders shipped from Belgium are Delivered at Place (DAP), with local taxes payable by the Customer. Orders from the USA are Delivered Duty Paid (DDP), with all applicable taxes and transport included.

12. Liability Limitations

PSiO TECH is not responsible for disruptions caused by Internet providers or third-party platforms. Temporary service outages may occur due to technical or maintenance reasons. Customers acknowledge the limitations of Internet-based communications and data access.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State of Oregon. Any disputes shall be resolved by courts located in Clackamas County, Oregon, USA.

14. Health Notice

PSiO products are designed to promote mental relaxation and are not medical devices. PSiO TECH does not make therapeutic claims. Individuals with epilepsy (especially photosensitive epilepsy), heart or neurological conditions should consult their physician before using PSiO products.